Commercial services
Customer self-service for a national trailer hire network
DTL helped Quick Hire streamline trailer hire with a digital self-service model.
Problem
- Quick Hire needed to improve the hire process for end users.
- Service station attendants were carrying too much manual process.
- The business needed clearer visibility of trailer status, usage and customer data.
Delivered
- Customer and channel partner discovery.
- End-to-end journey mapping and process validation.
- Digital workflows for hire visibility and operational efficiency.
Outcome
- Real-time visibility of trailer status and location.
- More accurate automated invoicing.
- Improved channel partner service and inventory management.
- Reported five-year Mobil contract extension.
“We have enjoyed working with DTL to help us innovate and use technology as part of our customer retention strategy.”
Talk to DTL about the work that needs moving
Bring us a project, a capability gap, a legacy system problem or an AI workflow idea. We will help you shape the next step.